During booking, the owner displayed pictures of a different room than the one provided at check-in. The room allotted was not as shown earlier. Additionally, the geyser was not functioning properly, and there was water leakage from both the tap and the toilet seat.
On a positive note, the manager and staff were very polite and helpful throughout the stay, which is appreciated.
Suggestion to the owner:
Please avoid misleading customers with incorrect room photos and ensure all listed facilities are in working condition.
Advice to future guests:
Please verify all details and facilities before confirming your booking. Be cautious with such listings to avoid inconvenience.
The room provided was different from the one shown during booking — the shared photo had two beds, while the actual room had only one bed with an extra mattress, despite prior discussion about the number of guests. Although a refund was offered, it was too late at night to be practical. Please ensure accurate room details are shared in the future, especially for families. This feedback is meant for service improvement, not criticism.
Thank you.